Privacy Policy 

To provide users of the GoBlu-Ev Web Page (Driver and user), GoBlu-Ev Driver app  (Drivers) and users of the GoBlu-Ev passenger app (Passengers) (such apps  individually and collectively (as applicable) GoBlu-Ev App) with our point to point  transportation and delivery booking services, we need to collect and use personal  information about you. 

We may not be able to provide you with the services you are seeking if you do not  provide all of the information we request. Where you have provided GoBlu-Ev with  any third-party information including personal information, you warrant that you have  the consent of this third party in disclosing his/her/their information to us. We may  disclose your provided information to other parties (who may be located overseas),  including related bodies corporate and affiliated organisations, third party service  providers and external agencies as described in our Privacy Policy. We may also  use your personal information for direct marketing purposes with your consent which  you may withdraw at any time. 

Our Privacy Policy explains what information we collect and how we collect and hold  it, how we use that information and who we disclose that information to, how to  access the information we collect about you and how to correct it, how to make a  privacy complaint and how we deal with such complaints. 

Our Privacy Policy is available at Australia. goblu-ev.com for Australia and in the  GoBlu-Ev App. 

1. INTRODUCTION 

This Privacy Policy describes what personal information Renaus Power (Australia)  Pty Ltd ACN 665 438 899 for Australia (individually and collectively GoBlu-Ev)  collects about you and how, what that information is used for, and when it may be  disclosed to other parties in accordance with the relevant Privacy Principles  contained in the Australian Privacy Act 1988 (Cth). It also explains how you can  request access to and correction of the information, how to make a privacy complaint  and how the complaint will be dealt with and how to opt out of receiving direct  marketing communications. 

This policy applies to any users of the services provided by GoBlu-Ev, and to anyone  else who contacts GoBlu-Ev or otherwise submits information to GoBlu-Ev. 

2. HOW AND WHY WE COLLECT YOUR PERSONAL INFORMATION 

GoBlu-Ev primarily collects personal information about you to enable us to provide  booking services and facilitate the provision of passenger transportation and delivery  services, inform you of different product offerings and in order to comply with our  legal and regulatory obligations. 

3. WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU

The type of personal information we collect will depend on who you are and in what  capacity you are dealing with us, such as whether you are a Driver, Passenger or  someone else. GoBlu-Ev collects information about you that is made up of the  information you provide us including when you create either a Passenger or Driver  account with GoBlu-Ev, the information that relates to your use of our services and  information from other sources such as GoBlu-Ev's business partners and related  entities. This personal information is required in order for GoBlu-Ev to provide  services to you. This includes: 

(a) your personal information in relation to your account such as your name, age,  gender, address, email address(es) and mobile contact number. We may collect the  name, location, phone number and other information about third parties related to  your or their use of our services if you provide that information to us. We may also  collect the name and telephone number of your emergency contact. By providing this  information about third parties and/or your emergency contact, you warrant that they  consent to us collecting, holding and using their information; 

(b) if you are registering as a Driver, we will collect additional information about you  (such as passport and driver license) to verify your identify and establish your  suitability as a Driver and to conduct appropriate criminal history and background  checks (which may be conducted either directly or by a vendor on our behalf) and/or  any other information where required or permitted by law to establish your suitability  as a Driver such as any accreditation or approval required in the relevant jurisdiction  and if you are a Driver in New Zealand, and whilst available to GoBlu-Ev, you  consent to: 

• us using your name, date of birth, driver licence number  

• us (or our service provider) checking your criminal record through the Ministry  of Justice, for which you may be required to complete a separate consent  form; 

• us sharing your personal information in order to access, and to use and  receive, any information that is stored in any electronic work diary system you  use where necessary for our business (including health and safety) purposes  or in order for us to comply with any applicable legislation; 

(c) if you are a Driver, you consent to us collecting facial recognition data which we  will use to verify your identity and readiness to use the GoBlu-Ev App each time you  accept a booking to provide transportation services which have been booked through  GoBlu-Ev; 

(d) details relating to when and where you request our services and the details of  any goods or services received by you related to our services, including your  geographical location information (which may be calculated from information  collected in (e) of this section below), delivery information, departure and destination  information, trip duration and distance travelled; 

(e) details of the device on which the GoBlu-Ev App has been installed or accessed  on, which may include your operating system and versions, unique device identifiers,  serial numbers, mobile network and Wi-Fi information;

(f) recordings of voice commands provided when using the GoBlu-Ev App, which  may be stored and used for analytical purposes to improve the accuracy of our voice  recognition functionality; 

(g) details about your preferences, your experiences related to our services and/or  other user generated content, including information relating to you from other  individuals, such as ratings, complaints, compliments or comments about you; 

(h) personal information collected and held via financial or third party payment  systems about the payment mechanism or method that you might use (including  credit card details) and the payments you may make for our services or other goods  or services you request or receive that are related to the services we provide; 

(i) your connection to other individuals whose personal information we may collect or  hold, for example family members or referrals;  

(j) details about your participation in any loyalty programs linked or available through  GoBlu-Ev or any business partner or affiliate; 

(k) if you use social media to interact with us or other services provided by third  parties through the GoBlu-Ev App, any information that you allow the social media  platform and/or the other third party site to share with us; 

(l) any address that you may use, including that of pick up and drop off locations for  passenger services and delivery services; 

(m) where applicable and reasonably necessary, your health information in  connection with coronavirus (COVID-19), including COVID-19 medical test results  and you agree to provide us with this information as soon as reasonably practicable; 

(n) photos of Drivers, Passengers, and other third parties to verify that appropriate  personal protective equipment is being worn in connection with COVID-19; 

(o) if you respond to optional survey requests, demographic information including  age, marriage status, ethnicity, profession and income. Please see section 9 below  for more information about information collected through surveys; and 

(p) Depending on the permissions that you have enabled, GoBlu-Ev may collect  certain data on your device, such as: 

• Location – to allow trips to take place, activate security features, and prevent  and detect fraud; 

• Camera: to take your profile picture and verify your identity through facial  recognition; 

• Photo album: to upload or edit your profile photo; 

• Contact list: to share your itinerary with a contact, share or split payment with  a contact, invite your contacts to use the GoBlu-Ev App, and obtain rewards  for referrals; and 

• Microphone: to record or send voice messages during trips.

At any time, you may prevent or enable all or some of the permissions on your  device through the GoBlu-Ev App at Menu -> Settings -> Privacy -> System  Permissions. 

4. HOW WE USE YOUR PERSONAL INFORMATION 

We collect and use your personal information in the course of our normal business  operations and activities, including for the following purposes: 

(a) to provide services to you; 

(b) to communicate with you; 

(c) to notify you of any important information or content that you may be interested  in; 

(d) to facilitate the provision of transportation and delivery services for you; (e) for research and development; 

(f) to verify your identify and/or verify your immigration status (depending on the  capacity in which you have engaged with GoBlu-Ev); 

(g) to ensure and enhance the safety and security of users and relevant third parties; 

(h) for customer support services such as facilitating responses to your enquiries or  complaints; 

(i) to conduct customer surveys and research activities; 

(j) to conduct marketing, promotions and advertising activities; 

(k) to fulfil our obligations or claim our rights in legal proceedings; (l) to facilitate communications between users; 

(m) to authenticate users; 

(n) to investigate and prevent possible fraud and illegal activity; 

(o) to process and facilitate payment for goods and services facilitated by us; (p) to deal with disputes and complaints; 

(q) to comply with laws, regulations and rules, including assisting government  agencies and law enforcement investigations; 

(r) to report to regulatory authorities or government bodies on regulatory compliance  including providing your health information to health authorities as considered  necessary or reasonably required; and

(s) to use or disclose it as otherwise authorised or permitted by law. 

With your consent, GoBlu-Ev uses your personal information to provide you with  information on products, services that we, or third parties offer, competitions and  other marketing information that we consider may be relevant to you or that you  might be interested in, even after you cease acquiring products or services from us. 

5. COOKIES AND THIRD PARTY TECHNOLOGIES 

GoBlu-Ev uses cookies and other standard identification technologies on our apps,  websites, emails, and online ads for the purposes described in this Privacy Policy. 

Cookies are small text files that are stored on your browser or device by websites,  apps, online media, and advertisements. 

GoBlu-Ev uses cookies and similar technologies for purposes such as: (a) verifying users; 

(b) remembering user preferences and account settings; 

(c) determining the popularity and demand for services; 

(d) delivering and measuring the effectiveness of promotional campaigns; and 

(e) analysing user traffic and trends, and generally understanding the behaviours of  users. 

6. LOCATION SERVICES 

Before you can use the GoBlu-Ev App for the first time, we will ask you to choose  whether to allow GoBlu-Ev access to your location and in what circumstances.  Location services must be enabled for us to provide booking services. You may  change these settings at any time on your device. With your permission, we will  obtain your location through IP address, GPS, and other sensors that provide  necessary information for the provision of transportation and delivery services. 

We may collect Wi-Fi metadata from your device including whether your device is  Wi-Fi and GPS enabled and connected to Wi-Fi, the Media Access Control (MAC)  address or your device, the Set Service Identifier (SSID) and signal level of Wi-Fi  

networks within range of your device, the GPS location of your device in relation to  Wi-Fi networks in range of your device and the time the metadata was collected. We  use the information primarily so that we can recommend pick-up points based on a  Passenger's approximate location. The information collected will be encrypted before being sent to our related body corporate where it will be sufficiently de-identified and  aggregated for storage, research and analysis purposes. 

7. COMMUNICATIONS

The GoBlu-Ev App allows Passengers and Drivers to contact each other via call or  message anonymously once a booking service request has been accepted to  facilitate the provision of transportation and delivery services. If you use this  functionality GoBlu-Ev will record all communications (voice and text) made and  received through the GoBlu-Ev App for safety, monitoring and quality assurance  purposes (including fraud-prevention), for analytical purposes in order to improve our  services including our customer service, policies and procedures and/or to  investigate and deal with disputes and complaints. By using this functionality you  consent to GoBlu-Ev recording and using these communications as stated in this  Privacy Policy. 

8. YOUR SOCIAL MEDIA USE 

GoBlu-Ev uses third-party websites for interactive information sharing and to connect  with customers such as Facebook and Twitter. We recommend you read any terms  and conditions (including any privacy statements or policies) that apply to any third party web service relating to the handling and management of your personal  information as they may use your personal information in ways and for purposes that  will be different to the way GoBlu-Ev uses and processes your personal information. 

We encourage you to keep your personal information confidential by contacting  GoBlu-Ev through direct or private messages, email or the customer service hotline. 

9. SURVEYS We may request that you complete a survey to allow us to have a  better understanding of our Drivers and Passengers and to improve our services. If  you choose to participate in any optional survey, we may collect demographic  information about you, including age, marriage status, ethnicity, profession and  income, and which could include your sensitive information. We may also collect  information about the way you use, and your experiences of, our services. By  participating in any survey, you consent to our collection and use of the information  you provide in accordance with this Privacy Policy. 

10. DISCLOSURES OF YOUR PERSONAL INFORMATION INCLUDING  OVERSEAS 

GoBlu-Ev may disclose your personal information for any of the reasons outlined in  section 4 above and related purposes which would be reasonably expected by you. 

The information indicated in section 3 (a) and (d), entirely or partly, may be  automatically shared: 

(a) in relation to the Passenger’s information, to the Passenger’s emergency contact  or emergency services, upon activation of the alarm function; or 

(b) in relation to the Driver’s information, to the Driver’s emergency contact or  emergency services upon activation of the alarm function. 

GoBlu-Ev may disclose your personal information to related bodies corporate, other  companies within the GoBlu-Ev group, business partners and service providers or  vendors we engage such as customer service providers, to help us provide our 

services or conduct data processing on our behalf. These entities may be located  and operate overseas. Except where an exception under the Privacy Legislation  applies, GoBlu-Ev will comply with its obligations under the Privacy Legislation in  relation to any such disclosures, including using reasonable commercial efforts to  ensure that such third parties only use your personal information as reasonably  required for the purpose of disclosure and in a manner consistent with the Privacy  Legislation, for example (where commercially practical) by including suitable privacy  and confidentiality clauses in our agreement with those third parties. 

Subject to any limitations in your privacy and information permissions and settings,  we may share your personal information with other users to provide booking services  and facilitate the provision of transportation and delivery services. Your privacy and  information permissions and settings can be updated at any time in the GoBlu-Ev App when you are logged into your account. 

GoBlu-Ev may disclose Passenger contact information to a Driver or a Driver's  insurer, or Driver contact information to a Passenger, if we have reasonable grounds  to believe that a genuine dispute has arisen in connection with the provision of  transportation or delivery services by the Driver booked through the GoBlu-Ev App. 

If you use the split fare functionality on the GoBlu-Ev App with other Passengers, we  may disclose the fact that you have made a split fare payment and the amount of the  payment to those other Passengers that booked the transportation services with you. 

Otherwise, we may disclose your personal information for other purposes to which  you have consented, or as otherwise authorised or required by applicable laws. 

11. STORAGE AND SECURITY 

We are committed to ensuring that your information is secure. We typically hold the  personal information we collect on servers in electronic databases which are located  in the United States of America and managed by our related entities and/or service  providers. 

We have put in place suitable physical, electronic and administrative procedures to  safeguard and protect the information about you that we collect. Personal  information and associated data stored on servers is encrypted and is stored through  data isolation technology. 

We limit access to personal information to individuals we or our related entities  employ or contracted service providers who we believe reasonably need access to  such information to provide products or services to you or to us or in order to perform  their jobs. 

If we become aware of a privacy breach that has caused or is likely to cause serious  harm (as defined in the relevant Privacy Legislation), we will notify the relevant  authorities and affected individuals, as required under the relevant Privacy  Legislation. 

12. DIRECT MARKETING

We may occasionally contact you directly with related point to point transport news,  information, and special offers from GoBlu-Ev and other businesses. By creating an  account on the GoBlu-Ev App, you consent to us sending you such information  including by means of telemarketing, email, SMS, WeChat messages and other  digital channels. 

If at any time you decide you do not wish to receive marketing communications from  us, you may click the "Unsubscribe" button in the marketing emails and messages or  by emailing us athelp.driver@goblu-Ev.com (for Drivers in Australia),  or help.rider@goblu-ev.com (for Passengers in Australia). If you opt out of receiving  marketing communications from us, we may still contact you or send you messages  that are not of promotional nature, such as receipts for transportation and delivery  services booked through GoBlu-Ev. 

13. LINKS TO OTHER WEBSITES 

The GoBlu-Ev App and communications sent by GoBlu-Ev may contain links to  websites or web addresses of third parties and third party services. While GoBlu-Ev takes appropriate care in publishing links to any third party services, you shall, at  your own discretion, decide whether or not to access such links or accept such  services. GoBlu-Ev gives no undertakings or warranties with respect to the  accuracy, completeness, adequacy and reliability of any information, data, opinions,  pictures, statements or suggestions provided by such links. GoBlu-Ev does not have  control over or assume any liability for third party websites, their content or their data  use and retention policies or practice. 

14. INFORMATION ABOUT YOUR PERSONAL INFORMATION You may make any of the following requests in respect of your personal information: (a) Confirmation that we hold and use personal information about you. (b) Access to the personal information we hold about you. 

(c) Correction of or updates to the personal information we hold about you. 

(d) Anonymisation, blocking or erasure of your personal information that is no longer  necessary in order for us to provide services to you or no longer necessary for our  normal business operations and activities as set out in section 4. 

(e) Data portability. In some circumstances, you may, by express request ask us to  provide a third party service provider with a copy of the personal information we hold  about you in a structured, machine-readable and commonly used format (as selected  by us), or otherwise in accordance with the requirements of the applicable law. 

(f) Deletion of personal information we hold about you, where we relied on your  consent to use your personal information unless an exception applies, such as  where we are required to retain such information to comply with our legal or  regulatory obligations.

(g) To the extent not addressed in section 10, information regarding third parties to  whom your personal information is disclosed. 

(h) Revoke your consent, where we relied on your consent to use and disclose your  personal information. 

You can make any of the above requests by contacting us. We may ask you to  provide suitable identification when you seek to make any of these requests, in order  to verify your identity. 

We will provide you a response as soon as possible. Simple requests will be  responded to within 2-3 days, more complicated requests may take up to 20 working  days to respond to. If we are unable to comply with your request for any reason  (such as, we are not permitted or required to under Privacy Legislation) we will  inform you of this. 

If the personal information we provide in response to your request includes  information that is the personal information of a third party or that is confidential or in  which we own copyright (such as transcripts or recordings of customer service call  records), we may redact such information where reasonably necessary, and you  must keep such information confidential and not make the information public,  including by sharing the information on social media, without our prior written  consent. 

Users can also delete their account from the GoBlu-Ev App. If you delete your  account, we will retain your personal information in accordance with our record  keeping policies and obligations as a booking service provider or transport service  facilitator (as applicable). 

GoBlu-Ev may retain your personal information after you have requested us to delete  or de-identify your information if: 

(a) there is an unresolved issue relating to your account, such as an outstanding  credit on your account or an unresolved claim or dispute; 

(b) we are required to by any applicable law; and/or 

(c) any information if necessary for our legitimate business interests, such as fraud  prevention and enhancing users’ safety and security. 

When personal information is no longer required, we will take reasonable steps to  delete the personal information from our systems or de-identify the personal  information. 

15. LOCAL EXEMPTIONS 

Where the Privacy Legislation allows for an exemption to compliance with certain  obligations, we may rely on such an exemption. Our Privacy Policy will not apply to  the extent that it is inconsistent with any applicable law.

16. CHANGES TO OUR PRIVACY POLICY 

From time to time and for any reason we may revise and update our Privacy Policy  and our information handling practices. Our Privacy Policy is published on our  website and is available in the GoBlu-Ev App. 

If we make significant changes to our Privacy Policy, we will notify you of the  changes through the GoBlu-Ev App or by others means, such as email. 

We encourage you to review this Privacy Policy regularly to ensure you are familiar  with any changes. 

17. QUESTIONS, FEEDBACK AND COMPLAINTS 

If you have a question, problem or complaint about our collecting or use of your  personal information or this Privacy Policy please contact us via email  at help.driver@goblu-ev.com (for Drivers in Australia) or help.rider@goblu ev.com (for Passengers in Australia) or at PO Box 4 / 33-37 Duerdin St Notting Hill  VIC 3168 Australia. 

We will need to verify your identity when making a privacy complaint and may need  to request further information from you. We will aim to resolve any privacy complaint  within five business days from when we receive all the information we require to  consider your complaint.